Last updated: 12 October 2026
Related: Privacy Policy · Cookie Policy
These Terms of Service ("Terms") govern the use of hosting and related services provided through ProHostiva ("ProHostiva", "we", "us", or "our").
By creating an account, purchasing a ProHostiva service, or otherwise using our services, you agree to these Terms.
If you do not agree to these Terms, you must not purchase or use ProHostiva services.
These Terms apply to both consumers and customers acting for purposes related to their business, trade or profession. Where mandatory consumer protection laws provide additional rights to consumers, those rights remain unaffected by these Terms.
ProHostiva is currently operated by:
Contact email: legal@prohostiva.com
ProHostiva is currently operated as a business activity of a natural person and is not presented as a separate legal entity unless and until a separate legal entity is established.
ProHostiva provides website hosting and related technical infrastructure services.
Depending on the plan and features available at the time of purchase, the services may include:
ProHostiva does not currently provide domain registration as a reseller service.
Customers may purchase and manage their own domains through third-party domain providers. Where a customer does not have their own domain, ProHostiva may provide a ProHostiva subdomain for the hosted service.
ProHostiva does not currently provide domain-based email registration as part of its hosting plans.
Every plan includes free help getting a website online. When a customer asks for it, ProHostiva may:
For websites published from a GitHub repository or built with an AI tool, ProHostiva does not change the code and does not request access to the customer's repository. Instead, ProHostiva may explain what needs to change, including an instruction the customer can give to their AI tool or developer. The customer makes the change and publishes again.
Free setup help does not include editing website content, text, images or design, adding features, or ongoing maintenance or development of the customer's website. Changes made as part of setup help do not transfer responsibility for the website to ProHostiva (see section 22). Setup help is provided on a reasonable-efforts basis, and ProHostiva may decline a request that falls outside this scope.
ProHostiva also offers website building and Framer rebuilds as separate, one-off paid services, quoted per project. They are governed by section 35 in addition to these Terms.
We may introduce, modify or discontinue particular features or services, provided that such changes do not unlawfully affect services already paid for or mandatory consumer rights.
The current price of each plan, paid monthly, every six months or yearly, is shown on the pricing page and again before the customer pays.
Resource limits apply to the relevant subscription and may be technically enforced by ProHostiva.
Customers must not circumvent, disable or attempt to bypass technical resource restrictions.
Support is by email. We aim to answer within two business days on Starter, by the next business day on Business, and on the same business day on Agency, for messages received by 15:00 Bulgarian time. These are targets, not guaranteed response times.
Each plan includes a number of websites, an amount of storage and a monthly amount of bandwidth, as shown on the pricing page. Storage and bandwidth are counted for the customer's whole account across all their websites, within each usage month. On a monthly plan the usage month is the billing period; on a six-monthly or yearly plan, the paid period is divided into six or twelve usage months, each with the plan's full monthly allowance, and unused allowance does not carry over to the next month. Bandwidth is the network traffic of the customer's websites; storage is the disk space their websites use, including files they create while running.
We will email the customer when they reach 80% and 100% of a limit. The customer's websites stay online if they go over. If usage goes above 120% of a limit, the customer will not be able to deploy new versions of their websites until they upgrade their plan, buy extra allowance, or their next usage month starts. We never charge for extra usage automatically.
The customer can buy extra bandwidth or storage from the Billing page for a one-time price shown before they pay. Extra allowance applies from the moment payment is confirmed until the end of the current usage month, does not carry over, and does not renew.
If an account goes over its plan limits in several usage months in a row, we may contact the customer and, with at least 14 days' notice, move them to a plan that fits their usage.
If a customer's requirements exceed the limits of their current plan, the customer may also upgrade to another available plan at any time.
Plan availability, pricing and included resources may change for future purchases or renewals, subject to the provisions concerning existing subscriptions and applicable consumer law.
Certain ProHostiva services require the customer to create an account.
The customer is responsible for:
The customer must not knowingly allow another person to use their account in a manner that violates these Terms.
ProHostiva may take reasonable measures to protect an account where unauthorized access or abuse is suspected.
ProHostiva hosting plans are provided as subscriptions, billed monthly, every six months or yearly as the customer chooses before paying. A monthly subscription is paid at the start of each month. A six-monthly subscription is paid in advance for six months, at six times the monthly price. A yearly subscription is paid in advance for twelve months at the yearly price, which may be lower than twelve monthly payments.
Subscription payments are processed through Stripe.
By purchasing a subscription, the customer authorizes the applicable recurring charge for the selected plan.
ProHostiva does not store customers' full payment card details. Payment card information is processed by Stripe in accordance with Stripe's own terms and policies.
The applicable subscription price is displayed before the customer completes the purchase.
Unless otherwise stated, prices are expressed in euros.
Subscriptions automatically renew at the end of each billing period unless cancelled before the next renewal.
The subscription will be charged at the applicable price for the next billing period: a month for a monthly subscription, six months for a six-monthly subscription, a year for a yearly subscription.
Before a yearly subscription renews, the customer will be sent a reminder by email with the renewal date and amount, so they can cancel in time if they wish.
The customer may cancel their subscription at any time through the available account controls or by contacting ProHostiva.
Cancellation prevents the next automatic renewal but does not normally terminate the already-paid billing period.
The service will remain available until the end of the current paid billing period, unless it is suspended or terminated for another reason permitted by these Terms.
Customers may cancel their subscription at any time.
Cancellation:
Cancellation of a subscription is separate from exercising a statutory consumer right of withdrawal.
Consumers retain any mandatory rights provided by applicable law.
If the customer is a consumer and the applicable law grants a statutory right of withdrawal, the customer may generally withdraw from a distance contract within 14 days, subject to applicable legal exceptions.
Because hosting services may need to become operational immediately after purchase, the customer may expressly request that ProHostiva begins providing the service before the expiry of the 14-day withdrawal period.
Where legally required, the customer will be asked to expressly acknowledge the consequences of requesting immediate performance.
If the customer validly exercises their right of withdrawal after expressly requesting that the service begin during the withdrawal period, ProHostiva may be entitled to receive a proportionate amount corresponding to the service provided up to the time the withdrawal is communicated, to the extent permitted by applicable law.
Extra bandwidth or storage bought from the Billing page (see section 4) starts immediately at the customer's express request. By asking for it to start straight away, the customer acknowledges that they lose their right to withdraw from that purchase once it has been applied to their account.
Nothing in these Terms limits any mandatory statutory consumer rights.
Except where a refund is required by applicable law or expressly provided by ProHostiva, subscription payments are generally non-refundable once the relevant service period has begun.
This does not affect:
Where a consumer validly exercises their right of withdrawal after requesting immediate commencement of the service, any refund will be calculated in accordance with the applicable legal requirements, including any permitted proportionate charge for services already provided. For a six-monthly or yearly subscription, that proportionate charge is based on the price actually paid for that period.
Approved refunds will generally be processed through the original payment method used for the transaction.
If a recurring payment fails, ProHostiva may notify the customer and attempt to collect the outstanding amount through the applicable payment provider.
Following a failed payment:
ProHostiva may restore suspended services after successful payment where technically possible.
Customers remain responsible for outstanding charges incurred before termination.
During suspension:
Suspension does not automatically constitute permanent deletion.
Customers retain ownership of the content they upload, deploy or otherwise provide through ProHostiva.
Customer Content may include:
The customer grants ProHostiva the limited rights necessary to store, process, transmit, reproduce and technically operate Customer Content solely for the purpose of providing the contracted services.
ProHostiva does not acquire ownership of Customer Content.
The customer is responsible for ensuring that their content and use of the services comply with applicable law and do not infringe the rights of third parties.
Customers may use ProHostiva services only for lawful purposes.
The following activities are prohibited:
This list is not exhaustive.
ProHostiva may take reasonable action where a customer's use of the service presents a security, legal, operational or abuse risk.
ProHostiva may suspend or terminate a service where reasonably necessary to:
Where reasonably possible, ProHostiva may first notify the customer and provide an opportunity to remedy the violation.
Immediate suspension may be necessary where prior notice could increase the risk of harm, compromise, abuse or legal exposure.
Where appropriate, ProHostiva may request information or corrective action from the customer before restoring a suspended service.
Customers are responsible for domains they purchase through third-party providers.
The customer is responsible for:
ProHostiva does not currently act as a domain registrar or domain reseller.
Where a customer does not have their own domain, ProHostiva may provide a subdomain under a ProHostiva-controlled domain.
Provision of a ProHostiva subdomain does not transfer ownership of the underlying domain to the customer.
ProHostiva makes a backup of the platform every night, for disaster recovery. It includes the website files uploaded to ProHostiva, each website's settings, environment variables and connected domains, and account and billing data. It is stored on a separate storage volume within our hosting infrastructure.
Backups are kept for up to about six months: one for each of the last seven days, one for each of the last four weeks, and one for each of the last six months. Older backups are deleted automatically.
Backups do not include data a website writes while it runs (for example files uploaded by its visitors, or a database stored inside the website), because this data is not kept between deployments. Websites deployed from GitHub can also be rebuilt from their repository.
Backups exist to restore the platform after a failure. On request, and where technically feasible, ProHostiva may also help restore an individual website from a backup.
Unless expressly stated otherwise:
Customers remain responsible for maintaining their own copies of important data.
ProHostiva should not be treated as the customer's sole backup solution.
ProHostiva aims to provide reliable and continuous hosting services.
However, unless a separate written Service Level Agreement expressly provides otherwise, ProHostiva does not guarantee a specific uptime percentage.
The underlying infrastructure may depend on third-party providers and networks.
Service interruptions may occur due to:
Where reasonably possible, ProHostiva will attempt to perform planned maintenance in a manner that minimizes disruption.
ProHostiva may rely on third-party providers to operate its services.
These may include providers of:
Third-party services may be subject to their own terms, policies and availability.
The current use of third-party providers is described in the ProHostiva Privacy Policy.
ProHostiva and its licensors retain all rights in:
These Terms do not transfer ownership of ProHostiva intellectual property to customers.
Customers retain ownership of their own Customer Content, subject to the limited rights necessary for ProHostiva to provide the services.
ProHostiva processes personal data in accordance with its Privacy Policy.
Where ProHostiva processes personal data on behalf of a customer in connection with a hosted website or application, the parties may also be subject to a separate Data Processing Agreement (DPA).
The customer remains responsible for determining the lawful basis and purposes for personal data processed through their own website or application where the customer acts as controller.
ProHostiva will process customer-provided personal data only as necessary to provide the relevant services and in accordance with the applicable contractual and data protection requirements.
The customer is responsible for the applications, websites and services they deploy through ProHostiva.
This includes responsibility for:
ProHostiva provides hosting infrastructure and does not become responsible for the customer's application merely because it is hosted on ProHostiva infrastructure.
A customer may terminate their subscription by cancelling it in accordance with these Terms.
ProHostiva may terminate a service where:
Where termination is based on a curable breach, ProHostiva will, where reasonably possible, provide the customer with an opportunity to remedy the breach.
Mandatory consumer rights remain unaffected.
Following termination of a hosting service, ProHostiva may retain the relevant hosted data for up to 30 days before permanent deletion.
This period is intended to provide a limited opportunity for administrative handling, account recovery or resolution of outstanding matters.
After the applicable retention period expires, ProHostiva may permanently delete:
Deletion may be irreversible.
Certain information may be retained for longer where required by law, for accounting, tax, fraud prevention, dispute resolution, security or other legitimate legal purposes.
Copies of deleted data in backups are removed as those backups are deleted, at the latest about six months after the deletion (see section 17).
To the maximum extent permitted by applicable law, ProHostiva provides its services on an "as available" basis.
ProHostiva does not guarantee that:
Nothing in this section excludes or limits warranties or statutory rights that cannot legally be excluded.
To the maximum extent permitted by applicable law, ProHostiva will not be liable for indirect, incidental, special or consequential losses arising from the use or inability to use the services.
This may include, where legally permissible:
To the maximum extent permitted by applicable law, ProHostiva's aggregate liability arising from a customer's use of a paid service will not exceed the total fees actually paid by that customer to ProHostiva for the affected service during the 12 months preceding the event giving rise to the claim.
This limitation does not apply where liability cannot legally be limited or excluded.
Nothing in these Terms excludes or limits liability for matters that applicable law does not permit a provider to exclude or limit.
To the extent permitted by applicable law, a customer may be responsible for claims brought by third parties arising from the customer's unlawful use of ProHostiva services or infringement of third-party rights through Customer Content.
This section does not require a consumer to compensate ProHostiva for liabilities that cannot lawfully be transferred to the consumer under applicable consumer protection law.
ProHostiva may modify or discontinue features of the services from time to time.
Changes may be necessary because of:
Where a change materially affects an existing paid service, ProHostiva will provide reasonable notice where required by applicable law.
ProHostiva may update these Terms from time to time.
The updated version will be published on the ProHostiva website with a new "Last updated" date.
Where required by law, customers will receive appropriate notice of material changes.
Changes will not retroactively remove mandatory rights that apply to customers.
These Terms are governed by the laws of Bulgaria, without prejudice to mandatory consumer protection rules applicable to consumers in the European Union or in the consumer's country of residence where those rules apply.
Nothing in these Terms prevents a consumer from exercising rights granted by mandatory applicable law.
ProHostiva encourages customers to contact legal@prohostiva.com first in order to resolve disputes informally.
Consumers retain any mandatory rights to bring claims before competent courts or use applicable alternative dispute resolution mechanisms.
Nothing in these Terms restricts mandatory consumer rights concerning jurisdiction or available legal remedies.
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.
The remaining provisions will remain in effect to the extent permitted by law.
These Terms, together with the applicable Privacy Policy, DPA where applicable, and any additional service-specific terms expressly incorporated into the customer's agreement, constitute the agreement between the customer and ProHostiva concerning the relevant services.
Where there is a conflict between these Terms and mandatory applicable law, the mandatory law will prevail.
This section applies when a customer orders a website build or a Framer rebuild (a "Build Service"), as described on the ProHostiva website. A Build Service is separate from hosting: it does not require a hosting plan, and a hosting plan does not include a Build Service.
Each Build Service is quoted individually. The quote states the price, what is included (for example pages, content, forms and animations), the payment terms, the expected delivery time and the number of revision rounds. A contract for a Build Service is formed when the customer accepts the quote in writing, including by email. Requesting a quote is free and does not commit the customer to anything.
Work that is not described in the accepted quote, such as additional pages, features or changes after the agreed revision rounds, is quoted and agreed separately before it is carried out.
The price is the one stated in the accepted quote, in euros. Payment is due as set out in the quote, which may require full or partial payment before work begins. Hosting is billed separately under the customer's hosting plan, if any.
The customer is responsible for providing, on time:
The customer confirms that they own, or have the right to use, the website, content and materials they provide, including any Framer template or design, and that rebuilding or using them does not infringe the rights of others. ProHostiva may decline or stop work where it reasonably believes this is not the case. Delays in receiving materials or feedback extend the expected delivery time accordingly.
A customer who pays for a hosting plan at least six months in advance (six-monthly or yearly) can order a Framer rebuild, and a customer who pays yearly can order a website build, at the reduced price shown on the ProHostiva website for that plan when they order. The reduced price is a separate Build Service under this section, not part of the hosting subscription. If that subscription ends before the Build Service is delivered, the Build Service continues at its regular price unless the customer cancels it as described below.
Framer does not offer an export of a website's code. A Framer rebuild is a new website that recreates the design, pages and content of the customer's published Framer website; it is not a copy of Framer's software or code. Some effects specific to Framer may be implemented differently. Known differences are described in the quote. ProHostiva is not affiliated with Framer.
Before delivery, ProHostiva provides a preview of the website for the customer to review. The customer may request corrections within the revision rounds stated in the quote. The work is accepted when the customer confirms it, or if the customer does not report problems within 14 days after the preview is provided, unless the quote states otherwise.
Delivery times in a quote are good-faith estimates, not fixed deadlines, unless the quote expressly states a fixed deadline.
On delivery, ProHostiva provides the source code of the website as a ZIP file. Once the price has been paid in full, the customer owns the code written by ProHostiva for that website and may use, change, host and distribute it without restriction, including on other hosting providers.
Third-party components included in the website, such as fonts, open-source libraries, icons or stock images, remain subject to their own licences. ProHostiva will identify components with licence conditions that the customer needs to be aware of. Content provided by the customer remains the customer's.
ProHostiva may reuse general know-how, techniques and generic code that are not specific to the customer's website.
A Build Service does not include ongoing maintenance, content updates or further development. If, within 30 days after acceptance, the customer reports that the delivered website does not work as described in the accepted quote, ProHostiva will correct it free of charge. Later changes can be quoted separately.
Once delivered, the customer is responsible for the website as a hosted application, as described in section 22.
Where a consumer has a statutory right of withdrawal, ProHostiva will only start work on a Build Service within the withdrawal period at the consumer's express request. If the consumer then withdraws, they pay a proportionate amount for the work carried out up to the time of withdrawal, to the extent permitted by applicable law. Where the consumer has acknowledged that they lose the right of withdrawal once the service has been fully performed, that right ends when the Build Service is fully performed.
Outside the statutory right of withdrawal, either party may cancel a Build Service in writing before delivery. In that case the customer pays for the work carried out up to the cancellation, and any payment made in advance beyond that amount is refunded.
Consumers may use the following form to exercise their statutory right of withdrawal where applicable.
To:
ProHostiva
Aleksandra Stoycheva
ul. Nayden Gerov 60, Gabrovo
legal@prohostiva.com
I hereby notify you that I withdraw from my contract for the provision of the following service:
Service / Plan: ______________________________
Order date: ______________________________
Customer name: ______________________________
Customer email: ______________________________
Date: ______________________________
Signature: ______________________________
(only required if this form is submitted on paper)