PROHOSTIVA
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Plans and billing

What each plan includes, how limits work, paying monthly, six-monthly or yearly, and cancelling.

Plans

Plans differ in how many websites you can run, how much storage and bandwidth they share, how quickly we answer support, and how many pages a €49 Framer rebuild covers when you prepay six months or a year. Everything else is the same on every plan:

Prices are in euros.

Paying

  • You choose a plan when you sign up. After you confirm your email address, you pay securely with Stripe, monthly, every six months or yearly. Your dashboard opens as soon as the payment is confirmed.
  • Paying six months up front costs the same as six monthly payments. Paying yearly costs less than twelve. Either way you still get your full bandwidth allowance every month.
  • Subscriptions renew automatically at the end of each month or year. Your payments are listed under Billing, where you can also update your payment method.

Storage and bandwidth

Storage and bandwidth are counted for your whole account, across all your websites, in each billing month. Your websites stay online whatever happens, and nothing is ever charged automatically.

When you reachWhat happens
80% of a limitWe email you.
100%We email you again. Your sites stay online.
More than 120%New deployments are paused until you upgrade or add extra allowance. Your sites stay online.

Need a bit more for one month? Under Billing → Plan usage you can buy a one-time add-on for the current month: 50 GB of bandwidth for €5 or 5 GB of storage for €3.

The number of websites is a fixed limit: to add more, move to a bigger plan.

Changing your plan

Under Billing, choose Request upgrade or Request downgrade and we'll switch your plan for you.

Cancelling

  • You can cancel at any time under Billing → Cancel or withdraw. Your websites stay online until the end of the period you've already paid for; the subscription just doesn't renew.
  • If you're a consumer, you also have a 14-day right to withdraw from the contract. Use Withdraw from the contract on the same page. Withdrawing ends the contract straight away: your websites go offline, nothing renews, and we refund your payment in full within 14 days. Your files are kept for 7 days in case you want a copy, then deleted. See our Terms.

If a payment fails

We'll email you, and you can update your payment method under Billing at any time. The days below count from the first failed payment:

AfterWhat happens
The failed paymentEverything keeps working.
3 daysYour account is suspended: your websites are taken offline and new deployments are blocked. Nothing is deleted.
27 daysThe service is terminated. Your data is still kept for 30 more days.
30 days after terminationYour hosted data is permanently deleted.
While your account is suspended, completing the payment brings everything back online. After termination, contact us at support@prohostiva.com before the deletion date if you want to keep your data.